Cannot Copy

Copying does not start.

Are the doors of the machine securely closed?

Close the doors of the machine securely.

Has paper of the correct size for the original been loaded into the paper tray?

Load paper of the appropriate size into the paper tray.

The original does not feed.

Is the ADF slightly open?

Securely close the ADF.

Is the original one that does not meet the specifications?

Check that the original is one that can be loaded into the ADF.

Has the original been positioned correctly?

Position the original correctly.

The image is light.

Is [Light] specified for the density setting?

Tap [Density] on the copy main screen to adjust density.

Is the paper damp?

Replace with new/dry paper.

The image is dark.

Is [Dark] specified for the density setting?

Tap [Density] on the copy main screen to adjust density.

Was the original not pressed close enough against the Original Glass?

Position the original so that it is pressed closely against the Original Glass.

The image is partially obscured or blurry.

Is the paper damp?

Replace with new/dry paper.

Was the original not pressed close enough against the Original Glass?

Position the original so that it is pressed closely against the Original Glass.

The entire area of a copy gets smudged.

Thread-like smudges appear on a copy.

Is the Original Glass dirty?

Wipe the Original Glass with a soft, dry cloth.

Is the Slit Scan Glass dirty?

Clean the Slit Scan Glass.

Is the Original Pad dirty?

Clean the Original Pad with a soft cloth dampened with a mild detergent.

Is the Electrostatic Charger dirty?

Clean the Electrostatic Charger. For information on how to clean the Electrostatic Charger, refer to Here.

Was the original printed on highly translucent material, such as diazo photosensitive paper or OHP transparencies?

Place a blank sheet of paper on top of the original.

Is a 2-sided original being copied?

If a thin 2-sided original is being copied, the print on the back side may be reproduced on the front side of the copy. In the Background Removal screen, select a lighter background density.

For details on the background removal, refer to Here.

Images are tipped.

Is the original positioned correctly?

Correctly position the original against the Original Scale.

Load the original into the ADF, and slide the adjustable Lateral Guide to fit the size of the original.

Is the original incorrectly positioned in the ADF?

If the original cannot be fed correctly through the ADF, make copies by positioning the original on the Original Glass.

Is the Slit Scan Glass dirty? (When the ADF is in use)

Clean the Slit Scan Glass.

Is the lateral guide of the paper tray correctly aligned with the paper?

Align the Lateral Guide with the edges of the paper.

Has curled paper been loaded into the paper tray?

Manually flatten the paper and re-load it into the paper tray.

An output copy is curled.

Curls may appear depending on the paper type (recycled paper, for example).

Remove the paper from the paper tray, turn it over, and then load it again.

Replace with new dry paper.

The area around an image gets smudged.

Is the Original Pad dirty?

Clean the Original Pad with a soft cloth dampened with a mild detergent.

Is the paper selected of a size larger than the original size?
(When copying at full size or 100.0% zoom ratio)

Select a paper size that is the same size as the original.

Otherwise, tap [Zoom] on the copy main screen to select [Auto], and perform enlarged copying at a zoom ratio matching the paper.

Is the size or orientation of the original different from that of the paper?
(When copying at full size or 100.0% zoom ratio)

Select a paper size as large as the original.

Otherwise, re-load paper in the same orientation as the original.

Have you selected the zoom ratio for reduced copying that is suited for the paper size?
(When the reduced copying zoom ratio has been selected manually)

Select the zoom ratio that matches the paper size.

Otherwise, tap [Zoom] on the copy main screen to select [Auto], and perform reduced copying at a zoom ratio matching the paper.

Cannot switch to the 2-Sided > 1-Sided or 2-Sided > 2-Sided function.

Have settings been selected that cannot be combined?

Check the combinations of the selected settings.

On a device with account track enabled, copying would not start even after entering the password.

Did the message [The counter for the account has reached its maximum allowance.] appear?

Contact your administrator.

The staple position deviates by 90 degrees.

Has the staple position been correctly specified?

Specify the staple position correctly. For information on how to configure the staple settings, refer to Here.

Ejected paper is not get stacked evenly; punch holes or staple positions do not line up.

Is the paper curled?

Remove the paper from the paper tray, turn it over, and then load it again.

Is there a gap between the Lateral Guide in the paper tray and the sides of the paper?

Slide the Lateral Guide in the paper tray against the sides of the paper so that there is no gap.

Is the paper type configured correctly?

Configure the paper type of the selected tray correctly.